Refund and cancellation policy
If Pro is not right for you, ask for your money back within 7 days of your first purchase. You can cancel the yearly plan at any time.
Last updated 29 October 2026 · Published by Equisteg
This policy is offered by Equisteg, India, which operates InvoiceKit and sells InvoiceKit Pro. Payments on the website are processed by Razorpay.
Refunds for web purchases
- Email support@equisteg.com within 7 days of your first purchase of Pro Yearly or Pro Lifetime. Include your payment ID (pay_…) or subscription ID (sub_…) from the Razorpay receipt email, or the date, amount and email address you used at checkout.
- We approve eligible requests and issue a full refund through Razorpay, usually within two working days of your email.
- Razorpay returns the money to your original payment method. Refunds are typically credited within 5–7 working days, depending on your bank.
After 7 days, or for a yearly renewal, we consider refunds case by case, for example if Pro did not work for you and we could not fix it, or if you were charged twice.
Cancelling Pro Yearly
You can cancel your yearly subscription at any time, using the link in your Razorpay subscription email or by emailing support@equisteg.com with your subscription ID. You will not be charged again, and Pro stays active until the end of the year you paid for. Cancelling does not refund the current year unless you are within the 7-day refund window above. Pro Lifetime is a one-time payment and has nothing to cancel.
What happens to Pro after a refund
A refunded purchase loses Pro. Pro switches off in your browser at the next licence check (within about a week) and InvoiceKit returns to the free version. Your documents are not affected: they stay in your browser, and anything made with Pro templates can still be opened and edited.
Failed or duplicate payments
If money left your account but Pro did not switch on, paste the payment ID on Restore Pro or email us. A payment that Razorpay does not complete is normally reversed to you automatically by Razorpay or your bank.
Android purchases (Google Play)
Purchases in the Android app are processed by Google Play. You can request a refund through Google Play within its refund window, or email us and we will help. Cancel a subscription any time in Google Play → Payments & subscriptions.